Client Terms

1. Eligibility and Accurate Information

You must be at least 18 years old to create your own client account and use LAW119 for your own matter, unless a parent, guardian, or other legally authorized adult is acting on behalf of a minor or dependent. If you use LAW119 for another person, you are responsible for having authority to do so.

You must provide truthful, lawful, and necessary matter information. You may not upload falsified documents, fabricated evidence, or submit requests for illegal services. Providing false or misleading information may result in account suspension and may expose you to legal liability.

2. No Attorney-Client Relationship Until Engagement

LAW119 is not a law firm and is not a party to any attorney-client relationship. Using LAW119, posting a matter, receiving a response, or exchanging messages does not by itself create an attorney-client relationship or attorney-client privilege. Whether a communication is protected may depend on the lawyer involved, the communication itself, and applicable law.

Before you choose a lawyer, your matter details may be viewed by more than one participating attorney and by authorized platform personnel involved in operating the service. LAW119 does not routinely monitor substantive attorney-client message content. Platform personnel generally access metadata and may access specific content only when reasonably necessary for abuse prevention, fraud investigation, technical support, problem-report or support handling, security, or legal compliance.

Before choosing a lawyer, avoid sharing unnecessary highly sensitive details. Pre-engagement communications are not automatically protected merely because they occur on LAW119.

Only if you expressly opt in may LAW119 provide eligible attorneys with a clearly labeled machine-translated preview of your privacy-protected matter summary. LAW119 does not automatically translate attorney proposals or private chat messages. Machine translation may contain errors and qualified interpretation or translation support may still be required.

3. Account Required Before Final Submission

You may browse legal matter categories before signing in, but you must sign in to a client account before entering the live matter form or submitting a case. Your identity and direct contact information are generally hidden from attorneys until you select an attorney and both sides confirm the consultation. Before consultation confirmation, document uploads are not generally available; after consultation confirmation, limited document sharing may become available through the platform conversation workflow.

Under LAW119's workflow, attorneys first send written responses. You control when direct contact begins by choosing whether to open direct communication through LAW119 after reviewing those responses.

Before you choose, LAW119 shows the responding attorney's professional identity, firm information when supplied, and available registration-check details or official-record link. Responses appear in a neutral chronological default order. You may reorder only your own view by date or attorney-provided fee estimate; that personal sort is not a LAW119 ranking or recommendation.

After you choose one attorney, you must use the separate secure form to authorize disclosure of only your legal name, known adverse parties, and optional related people or organizations to that selected attorney for a conflict check. The disclosure is encrypted, is not placed in chat, and must be completed before either side confirms the consultation. Do not enter Social Security numbers, account numbers, passwords, medical records, or unrelated facts.

After selecting an attorney response, you and the attorney may use LAW119 to propose, confirm, reschedule, or cancel a consultation time and download a calendar file. A proposed time is confirmed only when the other participant selects it. Scheduling or attending does not create an attorney-client relationship. Representation is determined separately after conflicts review and the attorney's agreement to undertake the matter.

LAW119 may offer encrypted, time-limited matter drafts, optional courtesy reminders for a court date you enter, no-response recovery choices, a downloadable platform record, and a private post-consultation workflow choice. Courtesy reminders are not legal calendaring and delivery is not guaranteed. You remain responsible for confirming and meeting every court date and deadline. Choosing to find another attorney closes only the current LAW119 workflow and does not itself terminate or change any attorney-client relationship or agreement outside LAW119.

4. Choosing an Attorney

The platform facilitates attorney proposals and client-attorney communications, but the final decision to engage an attorney is entirely yours. LAW119 stays neutral, does not publish attorney ratings, reviews, or rankings, and does not guarantee any specific attorney. You are responsible for evaluating written responses, checking credentials, and making your own informed decision about whether to open direct contact or engage.

5. Attorney Fees and LAW119 Billing

Attorney-client legal fees, retainers, trust funds, and refunds are always handled directly between you and the attorney outside LAW119. LAW119 does not and will not provide client-attorney payments, escrow, trust-account custody, milestone billing, attorney payouts, or refunds through the platform, and does not take a percentage of legal fees. Participating attorneys may pay separate disclosed subscription or platform-access fees to LAW119.

6. Electronic Signatures and Records

Every engagement agreement is supplied and controlled by the attorney. LAW119 does not draft, review, approve, or recommend the agreement or its terms.

The attorney may route the agreement through LAW119's optional electronic-signature workflow, currently via DocuSeal, or upload a copy already signed outside the platform. By continuing with electronic signature, you consent to receive and sign records electronically. For a document signed outside the platform, your LAW119 confirmation acknowledges receipt of a copy only.

Read the agreement carefully and keep or download a complete copy. A platform signature, upload, or receipt status does not validate the agreement's legal effect or make LAW119 a party. Legal fees and all other payments are handled directly with the attorney outside LAW119.

7. Platform Help and Issue Reports

Use platform help requests when you need help from LAW119 with your account, billing, technical issues, or the matter process. Use issue reports when you want LAW119 to look into an issue involving attorney communication, service scope, privacy, or workflow concerns. LAW119 may provide process coordination and platform follow-up, but those steps are non-binding and do not replace formal legal remedies or state bar disciplinary processes. For serious complaints, you may contact your state bar association directly.

8. Prohibited Conduct

• Submitting false, fraudulent, or illegal case information;
• Harassing, threatening, or abusing attorneys or other platform users;
• Using LAW119 to evade safety, reporting, identity, or moderation controls;
• Creating multiple accounts to manipulate matter eligibility or the response workflow;
• Using the platform for any purpose that violates applicable law.

9. Platform Disclaimer

10. Contact

For questions about these client terms, please use the contact form.